Customer Service and Rates Officer

This role blends frontline customer service with the administration of Council’s rates. If you thrive in a fast-paced environment, can effectively manage accounts and debt processes, and take pride in delivering high-quality customer service, we would love to hear from you.

What you’ll do

• Administer Council rates, including issuing notices, processing remissions, and managing pensioner rebates
• Support debt management and recovery processes in line with Council policy
• Provide frontline customer service as required
• Assist community members with enquiries, payments, and general information
• Maintain accurate records and ensure compliance with relevant legislation and Council policies

Why join us?

• Full-time permanent role
• Flexible work options including a 9-day fortnight or 19-day month arrangement
• Base salary of $72,143.24 per annum plus superannuation

What you’ll bring:

• Experience in a finance/ accounts and/or Rates Officer role within Local Government (desirable)
• Knowledge of debt management processes
• Experience using Authority or other rating software
• Strong attention to detail and a solutions-focused mindset

To apply, email your resume and a cover letter outlining how your experience aligns with this role to people@dorset.tas.gov.au.

For enquiries, contact Stephanie Hill, Administration Supervisor, on (03) 6352 6500.

A copy of the position description can be downloaded below.

Applications close 11:59 pm AEST Thursday, 12 March 2026.

JOHN MARIK, General Manager