Living in Dorset

Dorset Council provides community services based on the principles of quality, equity, value and responsiveness.

Visiting Dorset

Dorset has a unique blend of wilderness, wildlife, stunning scenery, mining heritage, secluded beaches and world class golf courses.

Contact us

  • Phone (03) 6352 6500
  • Fax (03) 6352 6509
  • After hrs 1300 858 824

Business community in Dorset

Dorset Council is focused on providing support to potential investors to facilitate sustainable developments large and small.

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Posted: Jun 03, 2020

Council Arrangements

In response to the COVID-19 pandemic, Dorset Council closed the Council Offices and Depots to the public from Thursday 26 March, and has moved to internet and telephone-based customer service systems.

All Council functions remain operational.

During this time we ask that you consider submitting requests and queries electronically by one of the following means to ensure your request can be dealt with as effectively and promptly as possible:

Customer Service Requests


On your rate demand, invoice or you can view payments options

Current Advertised Planning Applications

Viewed in the double glass windows at the Council Chambers

Council Meeting (incl. Public Question Time)

All Council Meetings until further notice will be held virtually.

Public Questions can be submitted in the usual ways: ; ;

or dropped off at the Council Office (see below hardcopy info);

Planning and Building Application Lodgement and Queries

General Queries

03 6352 6500

9.00am – 4.30pm

Hardcopy Information

Mailed to PO Box 21 SCOTTSDALE 7260

Dropped off and placed through mail slot at 3 Ellenor Street SCOTTSDALE


With staff working offsite, customers will receive the most prompt and meaningful response if queries are emailed to the listed email addresses above rather than communicated via phone. Staff are checking emails regularly and focusing on ensuring that customers either get a full response, or an estimated response time within 1 business day.

If you are unable to submit requests or queries electronically, our friendly Customer Service staff can be reached by telephone on (03) 6352 6500 from 9.00am - 4.30pm and will work with you to find a solution.  Council ask that you please use the general phone number for all queries, even if you have a direct officer’s number during this time.

Council are regularly updating their website with current information including closures, contact information and assistance available to the community and businesses.  This information also includes a local Business Register with information, opening hours and contact details for businesses that are still open in Dorset.  You can view all of this information via this link