Customer Service Officer (Casual)

About the role:

This is a genuinely casual position, with hours offered on an as-needed basis to support periods of staff leave, unplanned absences and peak period demands. The role requires a high level of flexibility and the ability to step in at short notice. Duties may include:

• Providing friendly and professional customer service via phone, email, and in person
• Responding to and directing enquiries appropriately
• Processing payments and maintaining accurate records
• Assisting with bookings, data entry, document management and general administration
• Supporting other areas of the organisation as required

What we offer:

• A competitive casual rate starting at $37.46 per hour
• A supportive team environment
• Flexible working arrangements aligned to operational requirements
• Exposure to and opportunity to build experience in a broad range of Council functions and systems
• The opportunity to be considered for future employment opportunities within Council

To be successful in this role, you will:

• Demonstrate strong customer service skills with a professional and approachable manner
• Have the ability to adapt quickly and work effectively in a changing environment
• Be highly reliable, with a willingness to be available for shifts at short notice
• Show initiative and possess sound administrative and organisational skills
• Be comfortable using a range of computer systems and learning new processes

Previous experience in customer service or administration will be highly regarded.

Applications will be assessed as they are received, and recruitment will continue until the position is filled.

JOHN MARIK, General Manager